As a contractor working for CenterPoint Energy, I was put in charge of their native app experience. They had an existing app (unpublished) that they wanted me to evaluate and make recommendations. I found several opportunities for improvement, so I tested their existing design using moderated testing via lookback, which indeed confirmed my assumptions.
During this evaluation I started from the ground up and reworked the information architecture, card sorting and surfaced the 5 most utilized tasks based on metrics. I then began prototyping mid and high fidelity mockups. Although it is still a work in progress, the overall experience has improved dramatically and has reduced cognitive load and time on task significantly.
